Mengdi Prints

Store Policies

Store Policies

Privacy

Only information necessary for shipping your orders will be collected. It won't be shared and will be removed after the order has been fulfilled.


When there's updates or issues on your orders, or if I need your help to confirm something, I may reach out to you via email. I collect your contact information (needed for shipping) when you check out on my website just in case there's issues with PayPal. In that situation I wouldn't be able to know who you are or keep you updated on your orders. Rest assured, I won't contact you for any other things and won't share your info anywhere. Thank you for your understanding!


Payment

Your payments are handled via PayPal in a secure manner. You do not need a PayPal account - credit or debit cards are accepted. You will be redirected to PayPal after submitting your order, where you could choose to pay with your cards or PayPal account if you have one.


If you are in China, you could pay in CNY via bank transfer (due to limited access to PayPal). Please note your name and order number in the memo. Thanks!


After purchasing, you may want to save your order details for the records.


Shipping

Orders are shipped worldwide from Beijing, China. International shipping may cost $6 - 15, it will be applied to the total amount of your order after you select your region. Packages are sent via registered mail with China Post. I'll email you the tracking number after your order has been shipped out. The addressee may be required to sign for the delivery. Please kindly note that if additional custom duties and taxes are applied, it will be the buyer's responsibility.


After I receive your orders and payments, the turnaround time is 3 - 5 days as I print, pack and mail the packages. Delivery time may vary depending on location; international orders may take 2 - 4 weeks to arrive. Thank you for your understanding and patience!


Refund and cancellation

If your prints arrived damaged, please contact me at mengdi_prints@sina.com within 14 days from the day you receive the package. In case of lost items, we'll work together with the post office / delivery service to track them first. Depending on the situation and your request, I'd be happy to offer a replacement or a refund to the original payment method.


If you decide to cancel your order before it has been shipped, please let me know by emailing me at mengdi_prints@sina.com, I'll offer a free cancellation and full refund as long as your piece hasn't been sent out.


For all inquiries or requests about your orders, please kindly include your order number and name in the email. Thanks!




FAQ

What should I know about shipping and packaging?

I’ve tried my best to find reliable, fast and affordable delivery solutions, but for now I’m not able to offer free international shipping, so I’ll need your help to share some of the cost ($6-15 based on where you are). Orders are shipped as registered mails with China Post. Depending on the local delivery service and processing time at the customs, it might take 2 - 4 weeks for your order to arrive. Thank you so much for your understanding and patience. I’ll keep researching and try to find better shipping solutions.

If you are in China, I offer free domestic shipping.  

Your prints come with a protective cardboard frame and additional rigid cardboard backing, then safely put in a large bubble mailer or box, so hopefully they will arrive without damages.  Let me know if your print arrives damaged (shoot me an email at mengdi_prints@sina.com), I’d be happy to ship a replacement for free.


Why is some of the content in the shopping cart and order pages different than what we typically see on other e-commerce websites?

Some content or patterns on this website (especially the shopping cart and order pages) might be a little different than other shopping websites due to translation issues and cultural differences (the online shop is powered by a Chinese company).  I do appreciate the capabilities they provide and that they are constantly making improvements, but for now not all the content is customizable. Also I apologize if there are language issues in things I wrote since I'm not a native speaker. Thank you for your understanding and hope the little hiccups won’t affect your browsing or shopping experience too much.

Please let me know if you encounter any confusions or have any suggestions. I can be reached at mengdi_prints@sina.com. Any feedback and ideas are much appreciated!


Email:  mengdi_prints at sina dot com     |     Instagram: @mengdi_prints
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